Implementation Strategy of Safety Culture in the Technical Service Division of PT PLN (Persero) ULP Pancur Batu

Abstract

Penelitian ini bertujuan untuk menganalisis strategi implementasi budaya keselamatan kerja di bidang pelayanan teknik PT PLN (Persero) ULP Pancur Batu guna mendorong kepatuhan karyawan terhadap prosedur operasional standar (SOP) dan menciptakan lingkungan kerja yang lebih aman. Meskipun perusahaan mencatat nihil kecelakaan kerja sejak 2020, angka Unsafe actions oleh teknisi tetap tinggi, yang mengindikasikan perlunya penguatan budaya keselamatan. Penelitian ini menggunakan pendekatan deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara mendalam, observasi langsung, dan kajian dokumen. Analisis data dilakukan menggunakan teknik SOAR (Strengths, Opportunities, Aspirations, Results), yang berfokus pada kekuatan internal dan peluang eksternal untuk merumuskan strategi positif dan terarah. Hasil penelitian menunjukkan bahwa komitmen manajemen, komunikasi antar pekerja, serta keterlibatan aktif teknisi sangat menentukan keberhasilan budaya keselamatan kerja. Strategi yang efektif meliputi penguatan pelatihan rutin, penegakan disiplin, penghargaan bagi karyawan yang patuh terhadap SOP, serta pemanfaatan teknologi untuk pemantauan keselamatan. Penelitian ini merekomendasikan pengintegrasian nilai-nilai budaya keselamatan ke dalam sistem kerja harian untuk mencegah tindakan tidak aman dan mendukung keberlanjutan keselamatan kerja di masa depan.

This study aims to formulate an implementation strategy for occupational safety culture in the technical service division of PT PLN (Persero) ULP Pancur Batu. Although the company has recorded zero occupational accidents since 2020, internal reports indicate a relatively high number of unsafe actions, suggesting the need to strengthen behavioral safety practices. This research employed a qualitative descriptive approach using in-depth interviews, direct observation, and document analysis. Data were analyzed using the SOAR (Strengths, Opportunities, Aspirations, Results) framework to identify strategic priorities oriented toward continuous improvement. The findings show that strong management commitment, structured safety training, effective communication, and digital safety monitoring systems are key organizational strengths. Opportunities include supportive government regulations and rapid technological development in occupational safety systems. The proposed strategies emphasize practice-based safety training, optimization of the Inspekta digital reporting application, reinforcement of safety leadership, and implementation of reward-based safety performance systems. These strategies are expected to reduce unsafe actions and support the development of a sustainable safety culture in technical service operations.