Evaluating the Implementation of the SAPA Application on Operational Leaders’ Compliance Using the Theory of Planned Behavior (TPB)

Abstract

Employee observance of corporate rules and operational guidelines is essential to integrity and business sustainability. On 1 August 2024, PalmCo launched SAPA (Sistem Aplikasi Patuh Aturan) to monitor compliance through digital reporting, real‑time evaluation, and transparent feedback. This study evaluates the impact of SAPA’s implementation on the compliance of operational leaders, grounded in the Theory of Planned Behavior (TPB). Data from 162 respondents were collected via questionnaires and analyzed using Structural Equation Modeling (SEM‑PLS). The findings show that attitudes, subjective norms, and perceived behavioral control significantly influence compliance intentions and behaviors. SAPA performance indicators improved over time, though actual outcomes have not yet reached the 100% target. Practical implications include establishing comprehensive SOPs, developing performance dashboards, enhancing user experience, and reinforcing a compliance‑based work culture.