Implementation of the Knowledge Management System On Portal DAPENBUN Within the Environment of Dana Pensiun Perkebunan

Abstract

This study aims to evaluate the implementation of the DAPENBUN Portal as a Knowledge Management System (KMS) within Dana Pensiun Perkebunan, a non-bank financial institution managing pension funds. The organization faces challenges in disseminating and internalizing procedural knowledge, despite having a digital portal designed to centralize key documents and regulations. Using a mixed-method approach and the System Development Life Cycle (SDLC) framework, this research involved surveys of 135 employees, interviews with key stakeholders, and analysis of internal documents. The findings reveal that the portal has contributed to improved access to organizational knowledge, reduced procedural violations, and enhanced collaboration across departments. However, usage levels vary across units, and some resistance remains due to a lack of digital literacy and system notifications. The study contributes to the literature on knowledge systems in the public pension sector and offers practical recommendations for system enhancement, including feature development, KPI integration, and user training. The results emphasize that successful KMS adoption relies not only on technology, but also on cultural and organizational readiness.