Implementation Strategy Of Knowledge Management To Improve Performance At PT PLN (PERSERO) UP3 Bukit Barisan

Abstract

Knowledge Management (KM) plays a crucial role in industries that require continuous innovation and efficiency, such as PT PLN (Persero) UP3 Bukit Barisan. Despite having various management systems in place, challenges in knowledge sharing and utilization still hinder operational effectiveness. This study aims to analyze strategies for implementing Knowledge Management to enhance organizational performance and optimize service quality. This research employs a qualitative approach with a descriptive method. Data collection techniques include in-depth interviews, observations, and document analysis. The study utilizes SOAR (Strengths, Opportunities, Aspirations, and Results) analysis to identify key factors influencing Knowledge Management implementation and develop strategies for its optimization. This research employs a qualitative approach with a descriptive method. Data collection techniques include in-depth interviews, observations, and document analysis. The study utilizes SOAR (Strengths, Opportunities, Aspirations, and Results) analysis to identify key factors influencing safety culture implementation and develop strategies to optimize it. The findings reveal that strong management commitment, effective knowledge-sharing mechanisms, and employee engagement are critical factors in fostering a Knowledge Management culture. However, challenges such as resistance to change and inadequate technological support persist. To address these issues, recommended strategies include strengthening knowledge-sharing policies, improving internal communication, and enhancing digital infrastructure for knowledge management. By implementing these strategies, PT PLN (Persero) UP3 Bukit Barisan can reinforce its knowledge management framework, ensuring improve organizational performance and service excellence.