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Pengalaman Masyarakat Yang Menerima Pelayanan Perawat Puskesmas Sering Kecamatan Medan Tembung Sumatera Utara: Studi Fenomenologi

Experiences of Community Who received Nursing Care at Sering Puskesmas in Medan Tembung Subdistrict, North Sumatra: Phenomenology Study

Authors
  • Resi Ayu Harianti Harahap Universitas Sumatera Utara
  • Setiawan Setiawan Universitas Sumatera Utara
Issue       Vol 1 No 1 (2018): TALENTA Conference Series: Tropical Medicine (TM)
Section       Articles
Galley      
DOI: https://doi.org/10.32734/tm.v1i1.45
Keywords: pengalaman masyarakat puskesmas pelayanan perawat
Published 2018-10-02

Abstract

Puskesmas adalah salah satu fasilitas pelayanan kesehatan yang menyelenggarakan upaya kesehatan masyarakat tingkat pertama diwilayah kerjanya. Keperawatan merupakan salah satu bagian integral penting dari pelayanan kesehatan yang ada di puskesmas, diharapkan mampu memberikan pelayanan kesehatan yang meliputi aspek promotif dan preventif secara berkesinambungan tanpa mengabaikan pelayanan kuratif dan rehabilitaif secara menyeluruh dan terpadu kepada individu, keluarga, kelompok dan masyarakat. Penelitian ini bertujuan untuk mengeksplorasi pengalaman masyarakat tentang pelayanan perawat diPuskesmas Sering Kecamatan Medan Tembung. Penelitian ini menggunakan desain fenomenologi. Teknik pengambilan sampel yang digunakan adalah purposive sampling dengan jumlah partisipan sebanyak sepuluh orang. Data dianalisis menggunakan Content Analysis. Hasil penelitian didapatkan empat tema terkait pengalaman masyarakat yang menerima pelayanan perawat puskesmas Sering di Medan yaitu (1) menerima pelayanan kesehatan dari perawat puskesmas (2) menerima perilaku caring dan non-caring dari setiap pelayanan yang diberikan (3) mendapat penjelasan dan dimintai persetujuan sebelum tindakan diberikan (4) berpartisipasi dalam kegiatan pokok puskesmas. Penelitian ini merekomendasikan kepada puskesmas untuk mengevaluasi dan meningkatkan pelayanan kesehatan/keperawatan dengan mengetahui kelebihan dan kelemahan dalam pelayanan yang diberikan kepada masyarakat.

Puskesmas (Community Health Center) is one of the healthcare facilities that organizes first-level of public healthcare service in its working area. Nursing is one of the important integral parts of healthcare services in puskesmas, which is expected to be able to provide healthcare services including sustainablity of promotive and preventive aspects without neglecting curative and rehabilitative services to individuals, families, groups and communities comprehensively and integratedly. This study aimed to explore the experiences of community who received  nursing care at SeringPuskesmas in Medan Tembung sub-district. This study used phenomenological design. The sampling technique used was purposive sampling. The participant composed of ten people. Data were analyzed using content analysis. The results showed that there were 4 themes related to the experiences of the community who received nursing care at SeringPuskesmas in Medan, i.e.(1) receiving healthcare services from nurses at puskesmas (2) receiving caring and non-caring behavior from each service provided (3) getting explanation and being asked for approval before having an action (4) participating in the main program of the puskesmas. It is recommended that puskesmas evaluate itself to identify strengths and weaknesses in the services provided to community and improve health or nursing care.