Analysis of The Effect of Information Quality on The University of North Sumatera Library on User Satisfaction

Abstract

Libraries are one of the measuring tools so that universities can improve their rankings in the ranking system of all the best universities in the world, namely Webometrics. A library that is already based on a website is certainly an added value for universities, but it needs to be reviewed based on the quality of the information submitted and the satisfaction of users who get the information. This study aims to determine the effect of information quality and user satisfaction on the information provided by the University of North Sumatra library website. The research method used is a quantitative method with questionnaires distributed to 100 North Sumatra University students who have used the library website. In this study, two variables were used, namely the quality of information as an independent variable and user satisfaction as the dependent variable. Based on the results of the study, it is known that the variable quality of information on the library website simultaneously has a significant effect on user satisfaction with the University of North Sumatra Library website. This is evidenced by the existence of a hypothesis test which states that. This is evidenced by the results of data analysis using the SPSS Windows 26 program which shows the tcount value with the number 8,772. The quality of information that is influential and significant is reviewed based on 3 important indicators, namely the speed with which users obtain information, the accuracy or level of accuracy of the information obtained, and the suitability or relevance of the information found to the user's needs.